Help Bulletin

Please check back for updates, as we are constantly adding more information. 

Certified Training

If you have any additional questions regarding the Certified Training Program we encourage you to watch the SOC TV from March 14th, by clicking on the link below.

https://www.sendoutcards.com/support/media/soc%20tv/march-14-2012/

Commission Payout Form

We encourage anyone who has issues/concerns regarding CAB, Leadership, Training Payout, or Rank Advancement to follow these step-by-step instructions before calling Customer Support:

1. Click on this link- http://form.jotform.us/form/20735841607151

2. Fill out the form.

3. Click "Submit" at the bottom of the form. 

4. Wait for Customer Support to contact you via email and/or phone within one business day.

Again, we strongly encourage you to complete this before contacting our Customer Support team as this will expedite the review and payment process. 

Announced in Hawaii, any preferred customer on a $31 subscription will count as two subscribing customers. This will go back to January 5, 2012 to trigger CAB and Leadership bonuses. 

Retail customers, once on a subscription for $0.49, do not have an easy way to switch to the $31 subscription.

Work Around: The customer may contact customer support by phone, chat or email to have this taken care of.

 If someone attempts to send a campaign the same time they are adding a new contact, they will receive an error showing an incorrect point balance, and the card(s) will not be sent.

Work Around: When adding a new contact or editing a contact, save the information first and then send the campaign. This is done by clicking "Send Campaign” as opposed to "Send Card” "Save & Send Card" or "Save.”

When a Gift Account user has sent a card and clicks the large "Join Now" button from the confirmation page, the user will get an error message after they enter payment information.

Work Around: Have them return to their Main Menu and click "Sign Up Now" to create their account.